As patients are increasingly responsible for a share of their healthcare costs, revenue cycle management has become an increasing priority for health systems. This shift in reimbursement is forcing many organizations to invest more resources in working with patients to recoup payment for delivered care. Leaders are seeking solutions that allow them to ease the payment process for consumers, better manage accounts and ultimately increase revenue.

The complex pre-authorization process along with claims denials are common challenges providers face as they search to secure their revenue cycles. In the wake of COVID-19, providers must also work with patients experiencing unemployment who may be between insurance, as well as create sustainable business strategies to ensure their revenue cycle is prepared for a potential future crisis.

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